Shipping policy

 

CLES — SHIPPING POLICY

Last updated: 23 October 2026

At Cles, we operate limited clothing drops, small-batch releases and pre-order collections. Each product is clearly identified according to its availability so customers can understand the expected dispatch timeframe before placing an order.

By placing an order, customers acknowledge the applicable shipping information displayed on the relevant product page and at checkout. Nothing in this policy limits any rights customers have under applicable consumer law.

1. PRE-MADE ITEMS — DISPATCH WITHIN 2–4 BUSINESS DAYS

Pre-made items are already in stock and generally require less processing time.

  • Processing and dispatch: Please allow 2–4 business days for your order to be processed and dispatched.

  • Tracking: Where tracking is available, tracking details will be provided once the parcel has been dispatched.

  • Delivery time: Delivery takes place after dispatch and depends on the shipping service and destination selected at checkout.

The 2–4 business day timeframe refers to dispatch, not guaranteed delivery to your address. Business days exclude weekends and UK public holidays.

Please note that an order confirmation confirms receipt of your order; it does not mean that the parcel has already been dispatched.

2. PRE-ORDERS — PLEASE READ BEFORE PURCHASING

Pre-order items are sold before the relevant stock is ready for dispatch. These products may require additional manufacturing, preparation, quality control and stock allocation time.

Expected dispatch timeframe: Pre-orders are expected to be dispatched on or around the estimated dispatch date stated on the relevant product page. Depending on the collection, the anticipated dispatch timeframe may be up to 4 weeks from the date of purchase.

The applicable estimated dispatch date or timeframe will be displayed on the product page before purchase. Customers should review this information carefully before completing checkout.

The pre-order timeframe refers to the expected time before dispatch, not the time in transit. Delivery will take additional time after the parcel has been dispatched.

Pre-order acknowledgement

By purchasing a pre-order, you acknowledge that:

  • The item may not be immediately available for dispatch.

  • The stated dispatch date or timeframe is an estimate unless expressly identified as a guaranteed date.

  • Manufacturing, quality-control and fulfilment processes may differ from those for pre-made items.

  • Tracking information may not be available until the order has been dispatched.

  • The applicable pre-order information should be reviewed before payment.

We will make reasonable efforts to meet the stated dispatch timeframe and communicate material delays as soon as reasonably practicable.

Important: A pre-order does not remove your statutory consumer rights. If we cannot fulfil an order within the agreed timeframe, we will address the situation in accordance with applicable law, including any cancellation and refund rights that apply.

3. PRE-ORDER DELAYS AND UPDATES

We work to fulfil pre-orders within the timeframe communicated at the time of purchase. Occasionally, unforeseen manufacturing, quality-control, stock or shipping issues may affect the expected dispatch date.

If a material delay occurs, we will make reasonable efforts to notify affected customers using the contact details supplied with their orders and provide an updated estimate where available.

An updated estimate does not automatically override the original agreed delivery terms or remove any legal cancellation rights. Where a delay affects your legal rights, we will handle your order in accordance with applicable consumer law.

If you have a question about a delayed pre-order, please contact onlycles@gmail.com and include your order number.

4. SHIPPING CONFIRMATION AND TRACKING

Once your order has been dispatched, we will provide dispatch confirmation and tracking details where the selected delivery service supports tracking.

Tracking information can take some time to become active after the carrier receives the parcel. A delay in tracking updates does not necessarily mean that an order has not been dispatched.

We retain relevant order, fulfilment and shipping records to help investigate delivery enquiries and resolve disputes.

A dispatch notification or tracking number is not, by itself, proof that an order was successfully delivered. We will investigate reported non-delivery using the available carrier and fulfilment evidence.

5. DELIVERY ADDRESSES AND FAILED DELIVERIES

Customers are responsible for providing accurate and complete delivery information at checkout. Please contact us immediately if you identify an error.

If a parcel is returned to us because of an incorrect address supplied by the customer, or because delivery could not be completed, we will contact the customer where reasonably possible to discuss the available options.

Any additional delivery charges will be communicated before being applied and will only be charged where legally permitted.

Nothing in this section excludes our responsibility for parcels that are lost, misdelivered or not delivered in accordance with applicable law.

6. LOST, DAMAGED OR MISSING ORDERS

If your order has not arrived, appears to be lost or arrives damaged, please contact us at onlycles@gmail.com with your order number and details of the issue.

We will investigate the matter using the relevant dispatch records, tracking information and carrier enquiries, and provide an appropriate resolution in accordance with applicable law.

Where we arrange delivery, we remain responsible for the goods until they are delivered to you or to a person identified by you to receive them, subject to applicable law.

Customers are not required to resolve delivery disputes directly with the carrier instead of contacting Cles.

7. MIXED ORDERS

If an order contains both pre-made and pre-order items, the items may have different dispatch timeframes.

Where items are dispatched separately, we will communicate the relevant fulfilment information where reasonably practicable. Customers should review the availability and dispatch information for each item before purchasing.

If you require clarification about whether items will be shipped together or separately, please contact us before ordering.

8. ORDER CANCELLATIONS AND REFUNDS

We operate limited clothing releases and generally do not offer voluntary returns or exchanges beyond applicable legal requirements.

However, online customers may have statutory cancellation rights, and customers retain applicable rights where goods are faulty, damaged, incorrectly supplied, not as described or not delivered as agreed.

Pre-orders are not automatically exempt from these rights. If an order cannot be fulfilled and the circumstances entitle the customer to cancel, we will provide the applicable refund in accordance with the law.

Please refer to our Refund & Returns Policy for further information.

9. CONTACT INFORMATION

For shipping questions, tracking enquiries, pre-order updates or delivery issues, please contact:

Brand: Cles
Email: onlycles@gmail.com

Please include your order number in all enquiries to help us investigate and respond efficiently.

This policy should be read alongside our Refund & Returns Policy and Terms of Service. Nothing in this policy excludes or restricts any consumer right that cannot lawfully be excluded or restricted.