Refund policy

CLES — REFUND & RETURNS POLICY

Last updated: 23 October 2026

ALL SALES ARE FINAL

Cles operates limited clothing releases and small-batch collections. Due to limited stock availability, we do not offer voluntary refunds, returns or exchanges beyond the rights customers are entitled to under applicable consumer law.

All sales are final, subject to your statutory consumer rights. This means that our policy does not exclude applicable legal cancellation rights for online purchases or your rights in relation to faulty, damaged, incorrect or misdescribed goods.

Change-of-Mind Cancellations

For eligible online purchases, UK customers generally have 14 days from receiving their goods to notify us that they wish to cancel their order, followed by a further 14 days to return the goods.

Where a statutory cancellation right applies, we will provide the refund required by law. Customers are responsible for the direct cost of returning goods for a change of mind where we have informed them of this requirement before purchase.

Items must not be handled beyond what is reasonably necessary to inspect their nature, characteristics and fit. Where legally permitted, we may make a deduction for diminished value caused by handling beyond what would be permitted in a shop.

Faulty, Damaged or Incorrect Items

If an item is faulty, damaged, incorrect or materially different from its description, please contact us at onlycles@gmail.com with your order number and details of the issue.

We will assess the issue and provide the remedy required under applicable consumer law. Nothing in our all-sales-final policy limits your statutory rights.

Exchanges

We do not offer voluntary exchanges as a standard service. This does not affect any applicable statutory cancellation rights or remedies for faulty or incorrectly supplied goods.

Please check the product description, sizing information and measurements carefully before placing an order.